Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing fast and reliable shipping services. Please read the following shipping policy to understand how we handle orders and shipments.

1. Processing Time

All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays). During busy seasons or promotional periods, order processing times may be slightly delayed.

2. Shipping Areas

We only support shipping within the contiguous 48 states of the United States. We do not ship to Hawaii, Alaska, Puerto Rico, Guam, or other U.S. territories, as well as military postal codes (APO/FPO/DPO).

3. Shipping Costs

Shipping costs vary depending on the weight of the order and the destination. You will be able to see the exact shipping cost at checkout.

4. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to check the real-time status of your package on our shipping partner's website.

5. Order Delays

While we make every effort to ensure timely shipping, delays may occur due to factors such as weather, holidays, or natural disasters. If your package is delayed, please be patient, and we will do our best to resolve the issue.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer support team as soon as possible (email: support@yaoyaoplay.com). We will work with the shipping carrier to resolve the issue and provide a solution as quickly as possible.

7. Return Policy

If you are not satisfied with the items you received, you may refer to our return policy for further instructions on returning the items. Please see our Return Policy Page for more details.