Return Policy

We want you to love your purchase, but if you’re not fully satisfied, we offer a 30-day return window for eligible items.

Return Eligibility

  • We accept returns for both defective and non-defective products.

  • Items must be in new and unused condition, with all original packaging and accessories.

  • Return requests must be submitted within 30 days of delivery.

Exchanges

We also accept exchanges for eligible items. Please contact us before sending anything back.

Return Method & Shipping

  • Return Method: By mail

  • Return Label: Customers are responsible for return shipping costs (unless the return is due to our error or a defective item)

  • Restocking Fee: None

  • Refund Processing Time: Up to 7 business days after we receive and inspect the returned item

📦 We are not responsible for lost or damaged return shipments. Please use a trackable shipping method.

Defective, Damaged, or Missing Items

If your item arrives damaged, defective, or missing parts, please contact us within 30 days. We may offer:

  • A replacement item or part

  • A full refund if the item is no longer available

✅ In these cases, we will cover return shipping costs.

📸 We may request photos to confirm the issue before sending replacements.

Not considered defects:

  • Minor cosmetic imperfections

  • Packaging condition

How to Start a Return

Please contact our customer service team before sending any items back:
📧 Email: support@yaoyaoplay.com
📨 Or visit our Contact Page

Unauthorized returns may be delayed or ineligible for refund.

Refunds

Refunds are issued to your original payment method once the return is received and inspected.
If the original method is unavailable, store credit will be issued.

Typical Refund Timelines

  • Credit Cards / Apple Pay: 3–5 business days

  • PayPal: Up to 30 days (depending on the original funding source)

  • Store Credit: Available immediately upon processing